Terms & Conditions

Terms and Conditions (Rev. April 21, 2020)

1. ACCESS TO BRYANT SOLUTIONS SECURE SERVER:
  • Access is only for our customers.
  • Individuals completing one of our training courses will automatically receive login information.
  • Login information is intended solely for the individual it is provided to by Bryant Solutions, Inc. It may not be shared or transferred.
  • Login information such as date, time, and IP address is monitored and recorded.
  • Managers have the ability to monitor their team’s training (past and future) and certifications (past and in progress). Certification page scores and progress can also be monitored.
2. PAYMENT TERMS:
  • Payment is required to reserve a seat in a course. We accept checks, credit cards, and wire transfers.
  • A 3% credit card processing fee is included in the price quoted. Payments using eCheck or wire transfer will have a 3% discount applied.
  • Payments using a company check must be received ten business days before the start date of services.
  • We accept purchase orders from approved companies under contract and U.S. government agencies. Payment terms are Net 10 from the invoice date.
  • A minimum of $100k in training is required for companies interested in being under contract. Allow 3- to 6-months for approval process.
3. PRICES:

Prices are net. All quoted or published prices are F.O.B. San Ramon, California, and do not include insurance, special handling charges, etc. No provision has been made for withholding or collecting various out-of-state SALES, USE, or EXPORT taxes. Compliance with applicable tax regulations is the responsibility of the Purchaser. Formal quotations will be honored for 60 days unless otherwise specified.

4. TRAINING RESERVATIONS:

Payment or a PO is required to reserve a seat in a course.

5. TRAINING CANCELLATIONS:
  • Cancellation requests must be received in writing by email. Bryant Solutions, Inc. will reply with a written acknowledgment.
  • Credits issued can only be used for products and services offered by Bryant Solutions, Inc. and must be used within 12 months of the date of issue.
  • Customers may receive a refund (minus any incurred expenses) for acknowledged class cancellations greater than ten (10) business days before its start date. Typical expenses that we are unable to recoup are credit card transaction fees and airfare cancellation fees. Customers also have the option to reschedule or obtain a credit.
  • Cancellations received 10 business days or less of the course start date will not receive a refund. In the event we are able to fill a vacant seat due to a cancellation, a credit will be issued minus any incurred expenses.
6. TRAINING COURSE MINIMUMS AND MAXIMUMS:

Bryant Solutions, Inc. requires a minimum of 8 students and a maximum of 12 students per course for customer premise training. In the event the minimum number of seats is not met for customer premise training, the minimum will be charged.

7. TRAVEL EXPENSES:
  • Training held at Bryant Solutions, Inc. headquarters (HQ) at 2603 Camino Ramon, Suite 276, San Ramon, California 94583-4212: No travel expenses charged.
  • Customer premise training held within 50 miles of HQ: $500 Setup/tear-down charge.
  • Customer premise training greater than 50 miles from HQ: Actual travel expenses invoiced. Quotes may include some estimated expenses as defined below.
    1. When airfare is required:
      1. For a single flight lasting 5-hours or less, we will charge for a refundable coach fare.
      2. For a single flight lasting more than 5-hours, we will charge for a business class fare. If business class is not available, then first class fare will be charged.
      3. For government customers, government travel regulations apply.
    2. When possible, we will travel in a company vehicle. We charge the current stated IRS rate per mile ($0.58 for 2019). This expense is estimated based on miles to/from customer location.
    3. When renting vehicles, we charge for a minivan or SUV when transporting equipment and/or working in the field with students; otherwise, an economy vehicle is charged.
    4. When hotel stays are required, we typically cap this expense at $160 per day. Exceptions can include (but are not limited to) areas with higher than normal rates and special events.
    5. When shipping training equipment, we use United Cargo and/or American Airlines Cargo where Bryant Solutions, Inc. is a known shipper. A courier service may be used to deliver equipment to/from customer premise location.
    6. Meals per diem rates range from $51 to $74 per day depending on U.S. location. Rates outside the U.S. may be different.
8. TRAINING CERTIFICATES AND COURSE CREDITS:

The following must be satisfied for an individual to obtain course credit:

  • Individual is required to participate in ALL exercises.
  • Attendance is mandatory.
9. CERTIFICATIONS
  • Prerequisite course credit is mandatory to begin related certification. See item #9 above.
  • Certifications must be started within 10-workdays of completion of prerequisite course; otherwise, the system will force a start date. If completing more than one certification, subsequent certifications must be started within 10-workdays of the completion date of the prior certification.
  • Certifications must be completed within the allotted time.
  • All entries, times, and scores are recorded.
  • Individuals will be required to redo those pages in a certification where they do not demonstrate a firm understanding of the material presented.
  • Certification technical support is free for up to 1-hour of phone support or four calls (or sessions), whichever comes first. In the event more support is required, choose from the following:
    1. $140.00 for each additional 1 hour of phone support or four calls (or sessions), whichever comes first. Requires a credit card.
    2. Call to discuss a support plan for a large group.
  • Certifications can be terminated for one of the following reason:
    1. Having someone (other than the individual assigned to a certification) complete any portion of a certification.
    2. Entering random numbers/characters to complete page requirements.
    3. Using applications or other tools such as Microsoft Excel. Page instructions indicate when to use a calculator and your Bryant Solutions, Inc. Field Reference Manual.
10. TRAINING RECORDING POLICY:

Bryant Solutions strictly prohibits taping or digital recording and re-broadcast of audio or video of our course without prior written approval.

11. COPYRIGHT WARNING; RESTRICTIONS ON USE:

All Bryant Solutions training and class materials, including supplemental information (“materials”), are the sole property of Bryant Solutions, protected by the Copyright Laws of the United States (Title 17, United States Code), and the laws of other countries where courses are available, governing the making of copies or other reproductions of copyrighted material. Each class is designed for an authorized, single user only. Any copy, distribution or disclosure of the contents of class materials without the written authorization of Bryant Solutions is strictly prohibited. You may not use the materials for any purpose other than for your own educational purposes. You may not copy, transfer, lease, assign, make available for timesharing or sub-license Bryant Solutions copyrighted materials, in whole or in part, nor modify, reproduce or distribute the materials electronically or otherwise. No right, title or interest to any trademarks, service marks or trade names of Bryant Solutions is hereby granted. Unauthorized or improper use of materials may result in civil and criminal penalties.All Bryant Solutions training and class materials, including supplemental information (“materials”), are the sole property of Bryant Solutions, protected by the Copyright Laws of the United States (Title 17, United States Code), and the laws of other countries where courses are available, governing the making of copies or other reproductions of copyrighted material. Each class is designed for an authorized, single user only. Any copy, distribution or disclosure of the contents of class materials without the written authorization of Bryant Solutions is strictly prohibited. You may not use the materials for any purpose other than for your own educational purposes. You may not copy, transfer, lease, assign, make available for timesharing or sublicense Bryant Solutions copyrighted materials, in whole or in part, nor modify, reproduce or distribute the materials electronically or otherwise. No right, title or interest to any trademarks, service marks or trade names of Bryant Solutions is hereby granted. Unauthorized or improper use of materials may result in civil and criminal penalties.

12. PRODUCT WARRANTY:

Bryant Solutions, Inc. warrants its products to be free from defects in material and workmanship. Bryant Solutions, Inc. is not liable for any defects that are caused by neglect, misuse or mistreatment. The warranty period is one (1) year from the date of delivery to the original purchaser. Bryant Solutions, Inc. must authorize all warranty returns.

13. PRODUCT RETURNS:

All sales are final.

If you have any concerns, questions or comments, please contact us at one of the following:
E-mail: info@bryantsolutions2.duetco.com
Send mail to: Bryant Solutions, Inc., 2603 Camino Ramon, Suite 276, San Ramon, CA 94583; or
Call 925.968.9265